Privacy Policy

Last updated: 27 September 2026

Alvion Climate Solutions respects your privacy. This policy explains how we use your personal information when you visit our website, contact us or ask us to carry out air conditioning work.

Who we are and how to contact us

Alvion Climate Solutions provides air conditioning installation, servicing and repairs in Bristol and the surrounding areas.

For any questions about your personal information, email alvionclimate@gmail.com or use the form on our Contact Us page.

What information we collect

When you contact us, we may collect your name, email address, telephone number, property address and details of the work you need. If we provide a quote or carry out work, we may also keep appointment details, quotes, invoices and our communications with you.

When you visit our website, Squarespace may collect information about your browser and device, your IP address and how you use the site.

How we use your information

We use your information to respond to enquiries, arrange visits, prepare quotes, carry out work, manage payments and keep appropriate business records.

Our lawful basis is contract when we need information to provide a service or take steps you request before agreeing to one. We use legal obligation for records we must keep for tax or accounting purposes. We rely on our legitimate interests to manage enquiries, maintain a secure website and improve our services.

You do not have to send us an enquiry, but we need sufficient contact and project details to respond or prepare a quote.

Contact forms and Gmail

Our website is hosted by Squarespace. When you submit a contact form, Squarespace processes the information needed to send us your enquiry. Your submission is delivered to our Gmail inbox at alvionclimate@gmail.com, provided by Google, where we use it to respond to and manage your request.

You can read the Squarespace Privacy Policy and Google Privacy Policy.

Website analytics and cookies

Squarespace uses cookies and similar technologies to operate and protect this website. It may also collect information about visits and activity to provide website analytics.

Your cookie choices are managed through the cookie controls displayed on our website. You can read more about the cookies Squarespace uses.

Who we share information with

We share information with service providers where needed to run our website, receive enquiries and provide our services. These include Squarespace and Google. We may also share relevant information with people helping us deliver a job, professional advisers or authorities where necessary.

We do not sell your personal information. Some service providers may process information outside the UK; where applicable, we use the protections required by UK data protection law.

How long we keep information

We keep enquiries for as long as reasonably needed to respond and follow up. If you become a customer, we keep relevant job and financial records for as long as needed to provide our services, deal with any issues and meet legal or accounting requirements. We securely delete information when it is no longer needed.

Your rights

Depending on the circumstances, you can ask to see, correct or delete your personal information. You may also be able to ask us to restrict its use or provide you with a copy.

You have the right to object to our use of your information where we rely on legitimate interests.

To make a request, email alvionclimate@gmail.com.

If you are unhappy with how we handle your information, please contact us first. You can also complain to the Information Commissioner’s Office.

Changes to this policy

We may update this policy if our website or the way we use information changes. The latest version will appear on this page.